Good Sign

Why ERP Is Not Smart Enough with Recurring Revenue?

Posted by Janne Kivilaakso on May 15, 2018 7:05:00 AM

Good ERP system is an essential tool to support product sales, manufacturing, warehousing, delivery and billing.

However, the ERP mode of operation ‘A Leads to B’, does not support scalable transformation to recurring revenue business models. Specifically, the kind of services requiring advanced variable usage-based pricing are difficult for ERP systems.

Have you ever wondered why this is? 

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Topics: Erp, intelligent automation, Recurring

Does Buying Behavior Change Faster Than Ability to Create Offering?

Posted by Janne Kivilaakso on Apr 18, 2018 7:17:00 AM

The other day I attended an event where sales coach Mika D. Rubanovitsch @Rubanovitsch was talking about sales, marketing and customer behavior.

His key statement was that the buying behavior of customers is changing way faster than companies’ ability to create desirable offering.

This led me to a thinking process pondering what and why - and how to avoid such.

Who Drives the Offering?

Should we trash what we learnt in business school about strategically developing our offering to the focal point matching our core competency and the needs of our carefully selected customer segment(s)? Hitting the sweet spot produces such a compelling reason to buy that success follows automatically.

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Topics: Service Management, Service Automation, Service Pricing

Mobility as a Service, the Good, the Bad, the Ugly?

Posted by Kasper Ilmolahti on Mar 8, 2018 7:32:00 AM

This blog outlines the opportunities of Mobility as a Service (MaaS) and the challenges in applying MaaS in a local scope. Additionally, what is perhaps of the highest interest, I will also describe a real life case example from the South Carelia region. 

The Good

Mobility as a Service (MaaS) is going to transform the way we experience traveling, commuting and ultimately, the way how we perceive vehicle ownership. New door-to-door services are emerging combining physical mobility and digital services to produce high quality amenities to meet the users’ needs. As the connectivity grows, more and more transport service chains will work seamlessly together forming a comprehensive grid for customers to travel as they please.

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IoT and New Flexible Service Business Models

Posted by Markus Pulliainen on Feb 28, 2018 7:17:00 AM

Tactical and Strategic IoT Business Goals

When I wrote my master’s thesis about “Defining IoT business models in B2B” I did not yet have a full view on how this kind of services are affecting daily business operations. One major point in my thesis was that companies have two viewpoints: tactical and strategic. Tactical goals a company wants to achieve straight away. Strategic goals are the targets linked to the company vision.

I am now enjoying a hands-on view to digital opportunities. After joining Good Sign, my daily work is about implementing Good Sign’s service business solution for companies to make it easy and fast to achieve tactical targets while bringing the capabilities to achieve strategic goals.

What Tactical and Strategic Wins Can IoT Bring to B2B Business?

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Topics: Service Automation, IoT

How to Efficiently Monetize Your ServiceNow Items?

Posted by Petri Takala on Feb 8, 2018 11:36:27 AM

Certified ServiceNow integration for pricing, billing and monetization

Service Transformation Calls for New Business Systems

Since its birth in 2004 ServiceNow has pioneered its way to position as leading IT Service Management (ITSM) software. And beyond!

ServiceNow is not limited to IT Services but is implemented in many other industries with increasing frequency.

We are living in an era of services transformation and growth - “Servitization”. Service management tools now easily take their place among the essential operational business systems

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Topics: ServiceNow, monetization

Professionals Behind The Blog

Taija Engman

Taija Engman

Taija´s blogs focus on topics where digitalization brings growth building on new business opportunities and customer value, as well as digitalization bringing savings that effect the bottom line.

Petri Takala

Petri writes about creating new opportunities and solving everyday problems through Service Digitalization. He also covers topics around new business models and recurring revenue.

Franz Reuchlein

Franz Reuchlein (USA)

In his blogs, Franz is excited to research and reveal ideas about creating meaningful information in the digital economy, the convergence of the internets and improved business monetization.

Markus Pulliainen 

Markus writes about IoT, IT business models and automation solutions. Markus is very keen to find new ways of utilizing digitalization in business development and processes.

Jeroen Pijpers

Mervi Vikki-Aaltonen

Mervi’s blogs focus on topics of service management, billing & automation and digitalization. She is especially excited to explain the growing need of monetizing service management by digitalization.


Janne Kivilaakso

Janne writes about industrial Internet, business process automation and Business IT. Janne is enthusiastic about enabling new business models and improving efficiency via intelligent automation.

Minna Dahlström

Minna writes about business transformation and corporate challenges on the road of digitalization. Minna is a finance professional and senior executive inspired by how intelligent automation can tackle the roadblocks of strategy implementation.  




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