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Why Integrated Financial Automation is the Next Level in Service Management?

Posted by Petri Takala on Aug 14, 2018 6:58:00 AM

Service Businesses Deserve Financial Automation

Companies recognize the importance of service quality and the significance of the processes behind it. These are key elements from both the customer’s and from the internal point of view.

Also, it's essential to analyze costs, budget and set prices properly. Actually, a good pricing strategy complemented with ability to close deals using also customized pricing elements is an essential source of customer satisfaction.  

Service Management systems are here today to support the service processes. The Next level of Service Management is Integrated Financial Automation.

 

 

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Topics: Service Automation

Monetizing IoT? Creating Recurring Revenue!

Posted by Markus Pulliainen on Jun 12, 2018 7:13:00 AM

Monetizing IoT

Many companies are contemplating how to monetize IoT solutions, and how new data-driven opportunities are changing the characteristics of products and services.

I just recently read two articles related to monetizing IoT. First one was PWC´s white paper about Monetizing the Industrial Internet of Things and the second was Forbes's SAPVoice article about 4 Supply Chain Strategies to Drive Digital Transformation. I will bring forward some highlights from these articles, and elaborate further on some ideas. 

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Topics: digitization, IoT, Recurring

Why ERP Is Not Smart Enough with Recurring Revenue?

Posted by Janne Kivilaakso on May 15, 2018 7:05:00 AM

Good ERP system is an essential tool to support product sales, manufacturing, warehousing, delivery and billing.

However, the ERP mode of operation ‘A Leads to B’, does not support scalable transformation to recurring revenue business models. Specifically, the kind of services requiring advanced variable usage-based pricing are difficult for ERP systems.

Have you ever wondered why this is? 

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Topics: Erp, intelligent automation, Recurring

Does Buying Behavior Change Faster Than Ability to Create Offering?

Posted by Janne Kivilaakso on Apr 18, 2018 7:17:00 AM

The other day I attended an event where sales coach Mika D. Rubanovitsch @Rubanovitsch was talking about sales, marketing and customer behavior.

His key statement was that the buying behavior of customers is changing way faster than companies’ ability to create desirable offering.

This led me to a thinking process pondering what and why - and how to avoid such.

Who Drives the Offering?

Should we trash what we learnt in business school about strategically developing our offering to the focal point matching our core competency and the needs of our carefully selected customer segment(s)? Hitting the sweet spot produces such a compelling reason to buy that success follows automatically.

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Topics: Service Management, Service Automation, Service Pricing

Mobility as a Service, the Good, the Bad, the Ugly?

Posted by Kasper Ilmolahti on Mar 8, 2018 7:32:00 AM

This blog outlines the opportunities of Mobility as a Service (MaaS) and the challenges in applying MaaS in a local scope. Additionally, what is perhaps of the highest interest, I will also describe a real life case example from the South Carelia region. 

The Good

Mobility as a Service (MaaS) is going to transform the way we experience traveling, commuting and ultimately, the way how we perceive vehicle ownership. New door-to-door services are emerging combining physical mobility and digital services to produce high quality amenities to meet the users’ needs. As the connectivity grows, more and more transport service chains will work seamlessly together forming a comprehensive grid for customers to travel as they please.

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Professionals Behind The Blog

Taija Engman

Taija Engman

Taija´s blogs focus on topics where digitalization brings growth building on new business opportunities and customer value, as well as digitalization bringing savings that effect the bottom line.

Petri Takala

Petri writes about creating new opportunities and solving everyday problems through Service Digitalization. He also covers topics around new business models and recurring revenue.

Franz Reuchlein

Franz Reuchlein (USA)

In his blogs, Franz is excited to research and reveal ideas about creating meaningful information in the digital economy, the convergence of the internets and improved business monetization.

Markus Pulliainen 

Markus writes about IoT, IT business models and automation solutions. Markus is very keen to find new ways of utilizing digitalization in business development and processes.

Jeroen Pijpers

Mervi Vikki-Aaltonen

Mervi’s blogs focus on topics of service management, billing & automation and digitalization. She is especially excited to explain the growing need of monetizing service management by digitalization.

Janne_kivilaakso-833894-edited.jpg

Janne Kivilaakso

Janne writes about industrial Internet, business process automation and Business IT. Janne is enthusiastic about enabling new business models and improving efficiency via intelligent automation.

Minna Dahlström

Minna writes about business transformation and corporate challenges on the road of digitalization. Minna is a finance professional and senior executive inspired by how intelligent automation can tackle the roadblocks of strategy implementation.  

 

 

 

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