We all know that process automation requires data. Service Billing Automation is also based on data.
For example customer data, service configuration data, pricing data, service status data and transaction data are all drivers for the right billing outcome.
Data quality is many times a question mark in organizations and a (bad) reason to postpone automation of the billing process.
Except for online sales, billing is often the last step in the customer process. Traditionally it was okay to fix billing semi-manually in a back office function. This often requires a lot of actions and manual labor. As a result, also revenue leakage and errors are common.
At the same time, marketing, sales and service delivery processes are running in world-class solutions. So, how can you improve the data quality so that also billing can run world-class?Read More