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How to Offer Mass Customized Services Effectively?

Posted by Markus Pulliainen on Nov 13, 2018 2:35:16 PM

 

In this article we are focusing the mass customization, from a theoretical point of view and also how it is done with Good Sign service solutions. In the nutshell we are defining the process about: "What do I need to be effective in mass customized business?".

Effective mass customization is based on understanding customer needs for mass customization, and implementing mass customized services properly. [Nikolaus Franke & Frank T. Piller: 2002]

Shall we take a look at the mass customizing theory and how mass customization is applied in physical products and in services?

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Topics: Recurring, IoT, digitization, monetization, intelligent automation, Customer loyalty, digitalization

[DOWNLOAD] a Monetization Wizard every Service Business needs

Posted by Jouko Keränen on Oct 31, 2018 12:30:56 PM

Monetization Wizard for Service Business Billing Automation

Picture by Jouko Keränen from "Russell Harty Plus" UK TV show of The Who performing Relay, 1973.

Keith Moon, the legendary drummer for the rock band The Who, was all over the place on his drum kit. Some people thought he was a looney. That’s not true, he was a wizard and knew what he was doing. Like an orchestra or a group of several musicians within one man.

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Topics: Service Automation, monetization, billing automation software, Billing automation

Why Integrated Financial Automation is the Next Level in Service Management?

Posted by Petri Takala on Aug 14, 2018 6:58:00 AM

Service Businesses Deserve Financial Automation

Companies recognize the importance of service quality and the significance of the processes behind it. These are key elements from both the customer’s and from the internal point of view.

Also, it's essential to analyze costs, budget and set prices properly. Actually, a good pricing strategy complemented with ability to close deals using also customized pricing elements is an essential source of customer satisfaction.  

Service Management systems are here today to support the service processes. The Next level of Service Management is Integrated Financial Automation.

 

 

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Topics: Service Automation

Monetizing IoT? Creating Recurring Revenue!

Posted by Markus Pulliainen on Jun 12, 2018 7:13:00 AM

Monetizing IoT

Many companies are contemplating how to monetize IoT solutions, and how new data-driven opportunities are changing the characteristics of products and services.

I just recently read two articles related to monetizing IoT. First one was PWC´s white paper about Monetizing the Industrial Internet of Things and the second was Forbes's SAPVoice article about 4 Supply Chain Strategies to Drive Digital Transformation. I will bring forward some highlights from these articles, and elaborate further on some ideas. 

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Topics: Recurring, IoT, digitization

Why ERP Is Not Smart Enough with Recurring Revenue?

Posted by Janne Kivilaakso on May 15, 2018 7:05:00 AM

Good ERP system is an essential tool to support product sales, manufacturing, warehousing, delivery and billing.

However, the ERP mode of operation ‘A Leads to B’, does not support scalable transformation to recurring revenue business models. Specifically, the kind of services requiring advanced variable usage-based pricing are difficult for ERP systems.

Have you ever wondered why this is? 

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Topics: Recurring, Erp, intelligent automation

Professionals Behind The Blog

Taija Engman

Taija Engman

Taija´s blogs focus on topics where digitalization brings growth building on new business opportunities and customer value, as well as digitalization bringing savings that effect the bottom line.

Petri Takala

Petri writes about creating new opportunities and solving everyday problems through Service Digitalization. He also covers topics around new business models and recurring revenue.

kasper

Kasper Ilmolahti

In his blogs, Kasper is excited to research and reveal ideas about creating meaningful information in the digital economy, the service transformation and improved business monetization.

Markus Pulliainen 

Markus writes about IoT, IT business models and automation solutions. Markus is very keen to find new ways of utilizing digitalization in business development and processes.

Jeroen Pijpers

Mervi Vikki-Aaltonen

Mervi’s blogs focus on topics of service management, billing & automation and digitalization. She is especially excited to explain the growing need of monetizing service management by digitalization.

Janne_kivilaakso-833894-edited.jpg

Janne Kivilaakso

Janne writes about industrial Internet, business process automation and Business IT. Janne is enthusiastic about enabling new business models and improving efficiency via intelligent automation.

   

 

 

 

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