Good Sign

Good Sign - Certified ServiceNow App

Posted by Mervi Vikki-Aaltonen
Oct 18, 2016 10:56:10 AM

We are glad to inform that Good Sign is now a certified app/interface for ServiceNow!


Say Good Bye to MS Excel Spreadsheets for gathering service billing data and pricing it according to each service contract. From manual complexity into automated flexibility!



We have gained visibility in the ServiceNow community through ServiceNow Store featuring certified apps and integrations.


Good Sign ServiceNow Solution

Good Sign Usage-based Billing Data Automation removes barriers to flexibly offer end customers what they want and yet automatically provision multi-layered services and bill customer specific usage and contract specific pricing schemes with full financial transparency. Good Sign Real-time Digital Services Monetization enables also managing costs, chargebacks, revenue recognition rules, partner clearing rules and profitability automated and transparently. 

This ServiceNow integration is exporting CI data from ServiceNow CMDB to Usage-based Billing Data Automation in Good Sign software. Any CI classes may be used to define billing. An example CI scope for IT Service Provider is servers, workstations and printer objects.

By custom request integration can be enhanced to other items that are not in sertification scope. Then items like TimeCards, Incidents, Service Requests or any other process or CI class data can be used as basis for creating charges and billing related to them. 


About ServiceNow

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service.

Topics: ServiceNow, Billing automation

Mervi is the Lead Consultant of Service Digitalization in Good Sign. Mervi is developing the efficiency of service providing, subscribing and billing for our customers, and she is building up new service business opportunities for customers. Mervi is an enthusiastic and high-performing business professional with many years of prior experience of IT services and project management. Within her career earlier, she has been leading large transformational projects and service capability development within UPM-Kymmene, Rautaruukki and Fujitsu. She has also acted as a Deputy Chairman of the Board for IT Service Management Forum Finland and is still an active contributor in the itSMF community.


Professionals Behind The Blog

Taija Engman

Taija Engman

Taija´s blogs focus on topics where digitalization brings growth building on new business opportunities and customer value, as well as digitalization bringing savings that effect the bottom line.

Petri Takala

Petri writes about creating new opportunities and solving everyday problems through Service Digitalization. He also covers topics around new business models and recurring revenue.


Kasper Ilmolahti

In his blogs, Kasper is excited to research and reveal ideas about creating meaningful information in the digital economy, the service transformation and improved business monetization.

Markus Pulliainen 

Markus writes about IoT, IT business models and automation solutions. Markus is very keen to find new ways of utilizing digitalization in business development and processes.

Jeroen Pijpers

Mervi Vikki-Aaltonen

Mervi’s blogs focus on topics of service management, billing & automation and digitalization. She is especially excited to explain the growing need of monetizing service management by digitalization.


Janne Kivilaakso

Janne writes about industrial Internet, business process automation and Business IT. Janne is enthusiastic about enabling new business models and improving efficiency via intelligent automation.





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