Case Järvileasing

Järvileasing Oy is a young rapidly growing leasing company. The founders have their roots in car retail and leasing business and thus are well aware of the industry dynamics. In fact Autotalo Järvi, a car retail company in the same group is one of the quickest growing companies in the industry nationally having increased it’s revenue from 0 to 20 million euros in just four years.

For modern car leasing the success receipt is ability to combine excellent digital customer service with efficient automated internal operations.

As a startup Järvileasing soon realized that they needed a flexible system to relieve the personnel from the administrative workload caused by rapid expansion. By multiplying the leasing base quarterly for the last year, they found themselves in an unfavorable situation where a significant part of the resources had to be directed to double-checking the contract data, looking for the attachments, handling the delivery dates, and keeping track of the services and maintenance schedules.

Additionally, while having the hands tied in managing the complex contracts and stacks of documents the invoicing could be delayed up to a month. By not being able to bill the customers in a timely matter, Järvileasing had to bind excess capital to finance the customers contracts.

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PROBLEM

Target to Increase Both Internal Efficiency and Customer Satisfaction

 

To support growth Järvileasing decided some guidelines for the operations:

  • Automation should be implemented as far as possible
  • Järvileasing should offer modern digital services for customers
  • Base for growth is ecosystems thinking and ability to add value for all players within the network
  • Support for flexible pricing and new business models

 

 

 


SOLUTION

Decrease Lead Time and Avoid Errors Caused by Manual Work

Good Sign’s digital services platform acts as a "digital era ERP” for Järvileasing but with dynamic service capabilities and with full automation.

Good Sign is the master for customer contracts and data and handles the customer lifecycle all the way from composing an offer to detailing a contract through to automated billing – with reminders and customer portals to increase  customer communication.

The key is Good Sign’s rule-engine which is able to use contract data for timely automation decreasing lead time and avoiding errors caused by manual work.

BENEFITS

Quality Customer Experience and Fast Processes without Manual Back Office

  • Tools to enable easy creation of even complex leasing offers and contracts
  • Digital database for contracts to be readily available at any service touchpoint
  • Timely and automatic rule-based invoicing based on the leasing contracts
  • Rule-based actions and alarms based on the digital contract terms
  • Role-based customer user interface with an ability to offer many value-added services
  • Role-based portal and API for partner communication and distributed service process management

     

All these together mean quality service experience and fast processes for customers, back office with minimal manual labor, and a 15-20 days cash flow improvement. But this is only the start. Next step will be increasing efficiency within the whole ecosystem including customers and partners by automating distributed processes.

 

Now sales can dedicate their time to serving new customers without getting stuck with the disorganized paperwork and followup. Now we can also build a truly digital ecosystem connecting customers with our services, vehicle supplier, workshops and all other partners.”

 

Mr. Petri Järvi
Founder
Järvileasing


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More Information

Good Sign Solutions

COO Petri Takala
petri.takala@goodsignsolutions.com
Petri on LinkedIn

+358 50 3725448

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Ask Järvileasing

Järvileasing

Petri Järvi
Founder
petri.jarvi@autotalojarvi.fi

+020 7340421

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