Case Järvileasing

For modern car leasing the key to success is ability to combine excellent digital customer service with efficient automated internal operations.

As a startup Järvileasing soon realized that they needed a flexible system to relieve the personnel from the administrative workload caused by rapid expansion. By multiplying the leasing base quarterly for the last year, they found themselves in an unfavorable situation where a significant part of the resources had to be directed to double-checking the contract data, looking for the attachments, handling the delivery dates, and keeping track of the services and maintenance schedules.

Additionally, while having the hands tied in managing the complex contracts and stacks of documents the invoicing could be delayed up to a month. By not being able to bill the customers in a timely matter, Järvileasing had to bind excess capital to finance the customers contracts.

SOLUTION

Decrease Lead Time and Avoid Errors Caused by Manual Work

Good Sign’s digital services platform acts as a "digital era ERP” for Järvileasing but with dynamic service capabilities and with full automation.

Good Sign is the master for customer contracts and data and handles the customer lifecycle all the way from composing an offer to detailing a contract through to automated billing – with reminders and customer portals to increase customer communication.

The key is Good Sign’s rule-engine which is able to use contract data for timely automation decreasing lead time and avoiding errors caused by manual work.

BENEFITS

Quality Customer Experience and Fast Processes without Manual Back Office

Tools to enable easy creation of even complex leasing offers and contracts
Digital database for contracts to be readily available at any service touchpoint
Timely and automatic rule-based invoicing based on the leasing contracts
Rule-based actions and alarms based on the digital contract terms
Role-based customer user interface with an ability to offer many value-added services
Role-based portal and API for partner communication and distributed service process management

All these together mean quality service experience and fast processes for customers, back office with minimal manual labor, and a 15-20 days cash flow improvement. But this is only the start. Next step will be increasing efficiency within the whole ecosystem including customers and partners by automating distributed processes.