Customers are loyal to value. Adding new products and services and forming a complete service ecosystem adds value. New tools and capabilities are needed as time to market is essential but at the same time internal efficiency should be high on the priority list.
The power of digitalized processes, Internet of Things data and transparent information is transforming the way business is done.
IoT is an enormous possibility for the communications industry. Communication Service Providers are building IoT platforms and IoT partner networks in industrial internet, intelligent traffic, mobility-as-a-service, health and smart homes to mention a few. Besides monetizing the communications layer, there is a growing demand for capabilities to flexibly and scalably cater for new revenue streams from IoT data, IoT solutions and value adding services with partners.
Unifying communication and IT services are also part of the service transformation: Cloud, Software-as-a-Service, Everything-as-a-Service, selling data, and managed IT services. New services require new system capabilities where diverse usage and transaction data is transparently available for value creation and monetization. Service provisioning, clearing and billing for various service combinations throughout the ecosystem calls for intelligent automation in monetization and in orchestrating end-to-end processes.
These requirements pose a challenge to Communication Service Providers’ system landscape because neither the traditional subscription billing systems nor the supply chain driven ERP/financial tools are built for the new service models and ecosystems: Traditional systems do not offer the required capability and flexibility.
This has resulted in resorting to manual effort in pricing new business models, digitalizing new kind of contracts, managing service fulfilment, managing service changes and gathering billing data from service delivery source systems and IT service management systems - typically with Excel spreadsheets – causing increased costs, accuracy issues and increased working capital due to prolonged invoicing cycle.
Digitalization has been focused in front office, but customer experience is defective without digital contracts and without digital back office. Flexibility and scalability is required to monetize new service business models: Internet of Things (IoT) services, Cloud services and converging unified ICT services.
ICT Industry has been a forerunner in changing its business model from selling assets towards full-service solutions including usage-based billing.
Communication Service Providers have introduced and mastered volume subscription services with service packages while IT industry has invented the as-a-service business models such as SaaS, PaaS, IaaS and XaaS mastering also complex and customer-specific service portfolios.
Today, the services of the communications industry and the IT industry offerings are unifying and now combined with the opportunities provided by Internet of Things. Service transformation is evident: Combine C + IT + IoT and the outcome is new value and new services across customer industries.
Convergence is in Good Sign’s DNA. Good Sign is the intelligent automation solution for forerunner Communication Service Providers who are actively growing new Internet of Things (IoT) based services and convergent services:
Speeding change requires both innovativeness in business strategy and execution - as well as new capabilities and flexibility from the business supporting tools.
Many existing IT systems are based on the traditional operations models within organisation and are often too inflexible, slow and expensive to change in order to gain needed progress in for example:
The Good Sign Solution eliminates:
Our Customers are 100% guaranteed for being able to launch new digital service business models and pricing schemes.
Our Customers uncover 10% non-billed revenue resulting in 40% profit increase with 70% improved cash flow and 90% of manual administration eliminated.
Good Sign Software offers tools for Communication Service Provider to be able to manage the changing business landscape.
Good Sign connects dynamically with any Telecom, IT and Internet of Things devices, data, platforms and systems enabling intelligent automation and effective monetization of Internet of Services.
Good Sign’s SaaS solution offers usage-based billing data automation, real-time digital services monetization and end-to-end service business digitalization.
Good Sign is built to unite financial transparency with operational automation for customer contracts, service operations and supplier contracts in modern multi-actor service ecosystems.
Good Sign is a cloud-based solution and implementation is easy. Implementing Good Sign does not require replacement of existing systems as Good Sign complements the current IT landscape bringing new capabilities.
What Good Sign Solutions offers for example: