AinaCom provides IT communication services for more than 15,000 SME companies with 130 years of expertise. Ainacom is also the largest virtual operator (xVNO) and serves also as a mobile virtual network enabler (MVNE) for many partners. Ainacom’s mission is to relay the text, image, sound, and moving images from one person to another, and thus to help customers succeed in their business.
Aina Group’s turnover is 70 million euros and it has 400 employees.
AinaCom provides IT communication services to over 15,000 SME customers with using Good Sign® for full automation for provisioning, change management and billing. AinaCom promotes providing personal service while they also capitalize on delighting customer’s with extended self-service functionalities and providing SME IT management with excellent transparency into all AinaCom services used by all employees – all through Good Sign® ITSM service desk and customer self-service modules.
Ainacom also provides Good Sign® for use for its resellers and partners covering transfer pricing, end user pricing as well as calculations for margins and clearing between the companies.
AinaCom has been using Good Sign ® since March 2008 and has constantly been extending its usage to cover new business areas and new innovative processes.