Modern facilities and office buildings are full of devices and services from network connections and access control to catering and personal services like laundry. Even the basic operation of bulding infrastructure involves many parties or one with wide set of capabilities. Intelligent devices and services add new requirements and opportunities for both tenants and landlords as well as partners in management, maintenance and operation.
As in any service business the ability to bring new services to market is elementary to service providers in the facilities space – from plant maintenance to buildings to office space leasing. Opportunities to use data to broaden services, to provide smart services and to apply service ecosystem thinking will provide better working, living and commuting to end customers.
The ability to efficiently monetize the new services is another key topic. Smart appliances and services together with more and more data available from the Internet of Things (IoT) provide for launching new dynamic services, which are designed with customizable content and pricing, and utilize modern pay-per-use and pay-per-outcome pricing models. Connected data and digitalized processes also create a backbone for new real-time service models from service activation and fulfilment to change management to billing and financial sharing/clearing with partners.
Service contract and service subscription management is needed to enable spot on user experience and to ensure that correct services are available and billed.
High operational efficiency is definitely needed when services have custom flavor and/or have a low unit price. Manual front and back office processes severely affect the profitability as well as speed of service. Processes with manual steps seldom provide customers the required level of transparency and ability to easily validate service usage and bills. When services are provided with partners, a smooth end-to-end process throughout the service ecosystem can really make or break the service experience and profitability.
Smoother, smarter and broader end-to-end service to end customers.
More euros per square for workspace providers.
More care and value adding services provided to facility owners.
More service targets for facility and building maintenance providers.
Increasing number of installed and available devices and services requires improved efficiency. At the same time increasing number of IoT devices and data requires automation and sophisticated integration. Customers are increasingly expecting custom-fit services. Standard service packages are not satisfactory. Service contracts and individual subscriptions should be mass-tailored. While service fulfilment has some options and variation, sales packages and price drivers and prices may vary customer to customer.
Without end-to-end digitalization including automated customized monetization modern service ecosystem requirements would lead to massive amount of manual work, low profitability and eventually customer dissatisfaction.
Good Sign Software offers tools for Facilities and Workspaces Service Providers for to be able to manage the changing business landscape with capability to introduce innovative new business models, improve efficiency by eliminating manual work and increase customer value by flexibility of customer centric services processing, product packaging and pricing models.
Good Sign offers service providers and service ecosystems a modern set of features and data capabilities needed to bring new services timely to market. True end-to-end digitalization together with rule-based pricing and costing will increase internal efficiency, improve cost structure and orchestrate automated actions and financial transactions - also throughout an ecosystem of partners.
Implementing Good Sign does not mean replacement of existing ERP as Good Sign complements the current IT landscape bringing new capabilities for dynamic services and billing triggers.
The Good Sign Solution offers for example:
The Good Sign Solution eliminates:
Our Customers are 100% guaranteed for being able to launch new digital service business models and pricing schemes.
Our Customers uncover 10% non-billed revenue resulting in 40% profit increase with 70% improved cash flow and 90% of manual administration eliminated.