Innovativeness Combined with New Capability and Flexibility of the Supporting Tools.

 

Good Sign for Facilities & Workspaces

WHY

 

Modern facilities and office buildings are full of devices and services from network connections and access control to catering and personal services like laundry. Even the basic operation of bulding infrastructure involves many parties or one with wide set of capabilities. Intelligent devices and services add new requirements and opportunities for both tenants and landlords as well as partners in management, maintenance and operation.

As in any service business the ability to bring new services to market is elementary to service providers in the facilities space – from plant maintenance to buildings to office space leasing. Opportunities to use data to broaden services, to provide smart services and to apply service ecosystem thinking will provide better working, living and commuting to end customers.

The ability to efficiently monetize the new services is another key topic. Smart appliances and services together with more and more data available from the Internet of Things (IoT) provide for launching new dynamic services, which are designed with customizable content and pricing, and utilize modern pay-per-use and pay-per-outcome pricing models. Connected data and digitalized processes also create a backbone for new real-time service models from service activation and fulfilment to change management to billing and financial sharing/clearing with partners.

Service contract and service subscription management is needed to enable spot on user experience and to ensure that correct services are available and billed.

High operational efficiency is definitely needed when services have custom flavor and/or have a low unit price. Manual front and back office processes severely affect the profitability as well as speed of service. Processes with manual steps seldom provide customers the required level of transparency and ability to easily validate service usage and bills. When services are provided with partners, a smooth end-to-end process throughout the service ecosystem can really make or break the service experience and profitability. 

 

WHAT 

Smoother, smarter and broader end-to-end service to end customers.

More euros per square for workspace providers.

More care and value adding services provided to facility owners.

More service targets for facility and building maintenance providers.

 

 

 

Increasing number of installed and available devices and services requires improved efficiency. At the same time increasing number of IoT devices and data requires automation and sophisticated integration. Customers are increasingly expecting custom-fit services. Standard service packages are not satisfactory. Service contracts and individual subscriptions should be mass-tailored. While service fulfilment has some options and variation, sales packages and price drivers and prices may vary customer to customer.

Without end-to-end digitalization including automated customized monetization modern service ecosystem requirements would lead to massive amount of manual work, low profitability and eventually customer dissatisfaction.

WHAT GOOD SIGN SOLUTIONS OFFERS

 

Good Sign Software offers tools for Facilities and Workspaces Service Providers for to be able to manage the changing business landscape with capability to introduce innovative new business models, improve efficiency by eliminating manual work and increase customer value by flexibility of customer centric services processing, product packaging and pricing models.

Good Sign offers service providers and service ecosystems a modern set of features and data capabilities needed to bring new services timely to market. True end-to-end digitalization together with rule-based pricing and costing will increase internal efficiencyimprove cost structure and orchestrate automated actions and financial transactions - also throughout an ecosystem of partners.

Implementing Good Sign does not mean replacement of existing ERP as Good Sign complements the current IT landscape bringing new capabilities for dynamic services and billing triggers.

The Good Sign Solution offers for example:

  • Rule-based triggering of service actions between systems within organisation and between partners in a service ecosystem to automate the process and financial transactions end-to-end
  • Ability to create endless number of service pricing and product packaging models and scale new services easily into volumes
  • Flexibility for all traditional and new pricing models: fixed, dynamic and complex combinations including pay-per-use and pay-per outcome
  • Orchestration to read (IoT) meter data or any usage data in to process and pricing
  • Rule-based pricing and billing to master the most complex customer contracts, even in the case where customer also acts as a supplier and clearing is needed
  • Automatic management of orders and intelligent recurring orders
  • Automatic collection, mediation and validation of invoicing data according to service parameters, costing and pricing rules. Improving data accuracy and quality by eliminating manual errors and omissions
  • Automatic controls, automatic reminders for manual controls and automatic triggering of manual exception controlsaccording to set rules
  • Producing invoices according to customer specific requirements and allocations as well as flexibility in invoicing method. Shortening invoicing cycle by days, even with weeks to improve working capital
  • Comprehensive financial transactions including revenue recognition (compliant with IFRS 15), usage based cost allocations and charge-backs of costs and transfer pricing. Access to detailed level data to assure audit trail
  • Comission calculations and clearing with partners.
  • Facilitate speed and transparency for business forecasting, budget follow-up and profitability analysis with detailed data
  • Role-based portals to share information with customers, partners and the entire ecosystem where role based access increases customer satisfaction and trust through transparency, speed and flexibility
  • Ability to make easy proof of concepts with pricing and product packaging simulations
  • SaaS for always up-to-date tools with API for easy connectivity

THE PROMISE

The Good Sign Solution eliminates:

  • Operational difficulty in monetizing services which are priced and packaged according to customer specific requirements
  • Slow and costly ITSM and ERP modifications to enable new business models
  • Excel spreadsheets and manual labor in gathering and pricing billing data
  • Manual labor in producing invoices to each customers’ business organization and specific cost allocation structures.

Our Customers are 100% guaranteed for being able to launch new digital service business models and pricing schemes.

Our Customers uncover 10% non-billed revenue resulting in 40% profit increase with 70% improved cash flow and 90% of manual administration eliminated.