Industrial Service providers are rapidly changing business models from selling assets towards full-service solutions including usage-based billing. Internet of Things (IoT) is enabling new service value. Customers are becoming mature to pay per usage or per used capacity.
Also paying for availability and performance as well as hybrid service setups are increasing.
Simultaneously, customers are expecting vendors to provide á-la-carte combinations of services.
These requirements pose a challenge to both vendors’ service product packaging and back office functions as traditional supply chain driven ERP/FINANCIAL tools do not offer the required flexibility. This results in massive manual efforts in managing contracts and gathering billing data – causing costs and long cash receivables cycles.
Customer-to-customer variation is a major scalability issue when processes are manual. Revenue leakage may be as high as 10% of contract revenue due to gaps and errors in person dependent processes.
Also the constant pressure on the service providers’ margins is calling for automation to eliminate accuracy issues and stop excess manual work.
Speeding change requires both innovativeness in business strategy and execution as well as new capabilities and flexibility from the business supporting tools.
Many existing IT systems are based on the traditional operations models within organisation and are often too inflexible, slow and expensive to change in order to gain needed progress in for example:
Good Sign Software offers tools for Industrial Service Providers to be able to manage the changing business landscape with innovative new business models, improve efficiency by eliminating manual work and increase customer value by flexibility of customer centric services processing, product packaging and pricing models.
Good Sign is a cloud-based solution and supports agile and gradual implementation of automation parallel to existing systems enabling smooth transitions from manual to automated processes. Implementing Good Sign does not mean replacement of existing ERP as Good Sign complements the current IT landscape bringing new capabilities.
Good Sign has a powerful orchestration engine capable of commanding internal and external digital services within the service environment with many customers and partners. New service model with dynamic usage/outcome -based pricing can be offered and monetized. Good Sign can automate raising a service ticket in a partner support system based on certain rules and triggers. Good Sign can orchestrate service activation and change management in operational systems end-to-end starting from customer self-service.
The Good Sign Solution offers for example:
The Good Sign Solution eliminates:
Our Customers are 100% guaranteed for being able to launch new digital service business models and pricing schemes.
Our Customers uncover 10% non-billed revenue resulting in 40% profit increase with 70% improved cash flow and 90% of manual administration eliminated.