Innovativeness Combined with New Capability and Flexibility of the Supporting Tools.


Good Sign for Health & Pharmaceutical Services



Health and Pharmaceutical Service Providers operate demanding service chains in health and care services in B2C and B2B market as well as wholesale, distribution and retail of pharmaseuticul and health care products.  

New and innovative business models are emerging in service ecosystems including e.g. device and equipment manufacturers, instrument servicing, people and device logistics, meal services, insurance and financial services.

Due to demographics there is a growing demand in the field, but expectations for service customization and high impact for each invested euro are growing also in the public sector.

Customer centric service set-up and management are transforming structures and demanding service flexibility in the private sector and occupational services as well as in the public sector. New business opportunities and new business models are being created. The market is more competitive as global players are entering to remote markets enabled by technology development.

Technological development is enabling new speed and accuracy. Internet of Things (IoT) is becoming an integrated part of digitalized service processes, for example in automatic monitoring for state/transaction and remote services. Automation is replacing processing of manual routine tasks. Time and resources will be even more dedicated to value add.

Processes cross traditional organisation borders in new service ecosystems with innovative business models. Customer centric service chain orchestration between multiple partners is growingly inclusive and is becoming smart and automated to drive better responsiveness, quality and efficiency. Service providers need to offer comprehensive full service combinations and provide uninterrupted connectivity with other service providers. Services may be priced in novel ways based on usage, or packaged as full service combinations.

The digital era also calls for automating the back office financial processes: intelligent automation enables replacing labour intensive manual invoicing and reporting processes in highly complex business set-up with customized service agreements.

Efficient processes and proper data transparency facilitate trust between ecosystem partners.



Speeding change requires both innovativeness in business strategy and execution as well as new capabilities and flexibility from the business supporting tools

Many existing IT systems are based on the traditional operations models within organisation and are often too inflexible, slow and expensive to change in order to gain needed progress in for example:







Good Sign Software offers tools for Service Providers in Health and Pharmaceuticals industry to be able to manage the changing business landscape with innovative new business models, improve efficiency by eliminating manual work and increase customer value by flexibility of customer centric services processing, product packaging and pricing models.

Good Sign is a cloud-based solution and supports agile and gradual implementation of automation parallel to existing systems enabling smooth transitions from manual to automated processes. Implementing Good Sign does not mean replacement of existing ERP as Good Sign complements the current IT landscape bringing new capabilities.

The Good Sign Solution offers for example:

  • Rule-based triggering of service actions between systems within organisation and between partners in a service ecosystem to automate the process and financial transactions end-to-end
  • Ability to create endless number of service pricing and product packaging models and scale new services easily into volumes
  • Orchestration to read (IoT) meter data or any usage data in to process and pricing
  • Rule-based pricing and billing to master the most complex customer contracts, even in the case where customer also acts as a supplier and clearing is needed
  • Automatic management of orders and intelligent recurring orders
  • Automatic collection, mediation and validation of invoicing data according to service parameters, costing and pricing rules. Improving data accuracy and quality by eliminating manual errors and omissions
  • Automatic controls, automatic reminders for manual controls and automatic triggering of manual exception controls according to set rules
  • Producing invoices according to customer specific requirements and allocations as well as flexibility in invoicing method. Shortening invoicing cycle by days, even with weeks to improve working capital
  • Comprehensive financial transactions including revenue recognition (compliant with IFRS 15), usage based cost allocations and charge-backs of costs and transfer pricing. Access to detailed level data to assure audit trail
  • Facilitate speed and transparency for business forecasting, budget follow-up and profitability analysis with detailed data
  • Portal to share information with customers, partners and the entire ecosystem where role based access increases customer satisfaction and trust through transparency, speed and flexibility
  • Ability to make easy proof of concepts with pricing and product packaging simulations
  • SaaS for always up-to-date tools with API for easy connectivity


The Good Sign Solution eliminates:

  • Operational difficulty in monetizing services which are priced and packaged according to customer specific requirements
  • Slow and costly ITSM and ERP modifications to enable new business models
  • Excel spreadsheets and manual labor in gathering and pricing billing data
  • Manual labor in producing invoices to each customers’ business organization and specific cost allocation structures.

Our Customers are 100% guaranteed for being able to launch new digital service business models and pricing schemes.

Our Customers uncover 10% non-billed revenue resulting in 40% profit increase with 70% improved cash flow and 90% of manual administration eliminated.