The power of digitalized processes and transparent information is further transforming the way business is done. Your customers are loyal to the value you can bring. The more integrated your services throughout the complete service ecosystem the higher the value.
Customers value easy access to services. They want self-service to activate and view their service eligibility. They want extensive services offering tailored to their individual tastes and needs. Customers are expecting vendors to provide á-la-carte combinations of services. Customers today expect to pay per use and per capacity. Also paying for availability and performance as well as hybrid service setups are increasing. Service Providers are expected to both combine and split billing items according to each customers’ business organization and specific cost allocation structures.
Time and resources should be ever more dedicated to adding value.
These requirements pose a challenge to IT Service Providers’ product management and back office functions because the traditional supply chain driven ERP/financial tools do not offer the required service flexibility nor usage-data mediation.
This has resulted in massive manual effort in managing contracts, managing changes and gathering billing data from service delivery source systems and IT service management systems - typically with Excel spreadsheets – causing increased costs and increased working capital due to prolonged invoicing cycle.
Customer specific variation is a major scalability issue when processes are manual.
Also the constant pressure on the service providers’ margins is calling for automation to eliminate accuracy issues and stop excess manual work.
Good Sign is the intelligent automation solution for forerunner IT Service Providers:
IT Service Providers must remove barriers to flexibly offer end customers what they want and yet automatically provision multi-layered services and bill customer-specific usage and pricing schemes with full financial transparency.
IT Service Providers gain competitive advantage from being able to offer customized services cost efficiently with:
The Good Sign Solution eliminates:
Our Customers are 100% guaranteed for being able to launch new digital service business models and pricing schemes.
Our Customers uncover 10% non-billed revenue resulting in 40% profit increase with 70% improved cash flow and 90% of manual administration eliminated.
Good Sign’s SaaS solution offers usage-based billing data automation, real-time digital services monetization and end-to-end service business digitalization. Good Sign connects dynamically with any IT, Telecom and Internet of Things devices, data and systems enabling intelligent automation and effective monetization of Internet of Services.
Good Sign offers for example:
Flexible Processing Rules and Financial Transparency
Billing Data Automation
Versatile Business Models and Pricing