3 min read

Billing Beyond Company Boundaries

By Marc Wullings on May 28, 2020 10:15:00 AM

How Ecosystem Businesses Thrive and Create New Challenges for Agile Billing

In a recent article, Harvard Business Review explains how businesses driven by eco-systems have a competitive advantage.

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2 min read

Service Billing Done Manually Hurts Customer Satisfaction

By Petri Takala on May 19, 2020 2:15:00 PM

Billing Automation Ensures the Quality of Invoicing

When any billing department collects information about service usage and manually assures correct rates and prices, there will be revenue leaks and errors. When pricing and billing of services are done manually, customer complaints cannot be avoided.

In this blog, I will discuss billing execution in the recurring revenue business model: Manual steps in billing versus automation. I will also highlight why billing automation is the only way to ensure the quality of invoicing and thus improve customer satisfaction.

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3 min read

5 Signs When a Billing System Cannot Keep Up With New Business Models

By Marc Wullings on May 12, 2020 11:00:00 AM

Your business is agile, is your billing system - Look for these Signs

Your business is ever-changing in the fast-paced world, and technology is opening up new business opportunities at exponential speed. Anything-as-a-service, servitization, multi-supplier propositions, just to mention a few. Your company wants to be part of it, and you want to capitalize on the innovation. Great, just ensure your old billing system is not holding you back.

Based on our conversations with clients and partners, we summarized 5 signs you might need to look for to improve your billing capabilities to delight your customers. And of course, some tips to solve these headaches.

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2 min read

Next-Gen Billing Goes Beyond Subscriptions

By Marc Wullings on Apr 21, 2020 2:30:00 PM

Is your system ready for pay-per-use and other models?

Subscription billing has taken our economy by storm, and probably you have also embraced the subscription economy. With the anything-as-a-service, it was paramount to ride the recurring revenue wave and to make your products and services available as a subscription. But has it delivered to the promise? And have you seen the results from your subscription billing? In this blog, we discuss the limitations of subscription billing and where to go from here.

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3 min read

How to bring new services to market quickly

By Heikki Hirvensalo on Apr 2, 2020 11:00:00 AM

Do you think it takes too long to launch new services?

A manufacturing company was actively seeking growth through new digital services. Digital Service Development Manager was hired with the responsibility to define new service concepts and earning models to complement existing revenue streams. In 100 days, a fresh business concept was presented. However, a key member of the deciding body said to the development manager: “Looks nice on paper, but implementation is simply too hard. Considering our data, processes, and systems, it will never become a profitable business.” The concept was aborted in the next business review.

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4 min read

MacGyver Would Have Taped IT-Tools Together - Why You Should Not

By Taija Engman on Mar 24, 2020 8:45:00 AM

The TV hero MacGyver carries duct tape and a Swiss Army Knife for fixing any issue that comes ahead. Many companies seem to use duct tape solutions for invoicing recurring revenue. ERP, Excel, custom databases, CPQ and RPA are not enough.

Why you should avoid the use of duct tape solutions in billing the recurring revenue?:

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