4 min read

5 Common Pain Points in Service Billing and How to Avoid Them

By Marc Wullings on Jun 17, 2020 8:30:00 AM

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3 min read

What Your Servitzation Strategy Means To Your Billing

By Janne Kivilaakso on Jun 4, 2020 10:15:00 AM

A Perfect Invoice That Matches a Perfect Service Experience 

The rise of servitization in short: changing product-driven business models to more service or outcome-driven, has led to great opportunities in the manufacturing industry. Themes like Industry 4.0 and IoT-driven demand have opened opportunities for manufacturing to create an additional recurring revenue stream. Manufacturers transform their business models to better align themselves with the needs of their clients. But what does this mean for their billing and monetization?

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3 min read

Billing Beyond Company Boundaries

By Marc Wullings on May 28, 2020 10:15:00 AM

How Ecosystem Businesses Thrive and Create New Challenges for Agile Billing

In a recent article, Harvard Business Review explains how businesses driven by eco-systems have a competitive advantage.

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2 min read

Service Billing Done Manually Hurts Customer Satisfaction

By Petri Takala on May 19, 2020 2:15:00 PM

Billing Automation Ensures the Quality of Invoicing

When any billing department collects information about service usage and manually assures correct rates and prices, there will be revenue leaks and errors. When pricing and billing of services are done manually, customer complaints cannot be avoided.

In this blog, I will discuss billing execution in the recurring revenue business model: Manual steps in billing versus automation. I will also highlight why billing automation is the only way to ensure the quality of invoicing and thus improve customer satisfaction.

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3 min read

5 Signs When a Billing System Cannot Keep Up With New Business Models

By Marc Wullings on May 12, 2020 11:00:00 AM

Your business is agile, is your billing system - Look for these Signs

Your business is ever-changing in the fast-paced world, and technology is opening up new business opportunities at exponential speed. Anything-as-a-service, servitization, multi-supplier propositions, just to mention a few. Your company wants to be part of it, and you want to capitalize on the innovation. Great, just ensure your old billing system is not holding you back.

Based on our conversations with clients and partners, we summarized 5 signs you might need to look for to improve your billing capabilities to delight your customers. And of course, some tips to solve these headaches.

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2 min read

Next-Gen Billing Goes Beyond Subscriptions

By Marc Wullings on Apr 21, 2020 2:30:00 PM

Is your system ready for pay-per-use and other models?

Subscription billing has taken our economy by storm, and probably you have also embraced the subscription economy. With the anything-as-a-service, it was paramount to ride the recurring revenue wave and to make your products and services available as a subscription. But has it delivered to the promise? And have you seen the results from your subscription billing? In this blog, we discuss the limitations of subscription billing and where to go from here.

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