Marc Wullings

Marc is active with our global and local customers in the Benelux and Western Europe. He blogs about the topics that come up in discussions with our clients and partners.

Recent Posts

2 min read

Why Customers Think Billing Should Be Part Of the Revops Strategy

By Marc Wullings on Jun 22, 2021 9:35:39 AM

Billing Really Is Part Of Your Customer Process


Over the past 10 years, the CX landscape has changed dramatically. Where older CRM systems handed over to ERP when the client signed the deal, we now look much broader to the whole lifecycle of the client.

Funnily enough, billing sits firmly on the ERP side, under the responsibility of the CFO. How feasible is this in 2021?

In this blog, we will argue that your client thinks that billing is part of the journey, and what opportunities this brings for you and your customers. 

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2 min read

Optimize Business Decisions Using Your Billing Data

By Marc Wullings on Jun 2, 2021 12:15:00 PM

Data-driven decision-making has been the holy grail since the inception of business analytics. Many years and management books later, the old phrasing “garbage in, garbage out” still seems as valid as on day one. So where do you find relevant data? In this blog we argue you are sitting on it: use your billing data for decision making.

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3 min read

Billing Is Boring, And That Is How We Like It

By Marc Wullings on Apr 8, 2021 9:00:00 AM

Just another day at the office

When you think of excitement at the office, the billing department typically doesn’t come to mind. Producing invoices in large numbers, monitoring payments, and reporting on them is the main task of an underwhelmed corporate function.

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3 min read

Experts' Advice On Choosing an Agile Billing System

By Marc Wullings on Jan 19, 2021 9:00:00 AM

Agile Billing, The Cornerstone Or Stumbling Block In Your Business Strategy?

We have all discovered the need to quickly adapt to new business models and to pragmatically introduce new ways to deal with sudden events.
 
Often, the billing system turns out to be the stumbling block. For example, your billing system might have been part of an original ERP rollout years ago, and your needs have since changed.
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4 min read

Why Agile Billing Is The Key To Future-Proofing Your Business

By Marc Wullings on Nov 19, 2020 9:11:09 AM

Companies have been confronted with dramatic shifts in demand as Covid-19 has disrupted our lives and our markets. This disruption is felt in the service business, where demand shifts directly impact operations, with far-reaching consequences.

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4 min read

Why Excel Is the Snake in Your Billing Paradise

By Marc Wullings on Sep 7, 2020 10:37:00 AM

Excel Is Everywhere, And For The Right Reasons

As a finance professional, you will probably spend a generous amount of time using Microsoft Excel, especially to collect data and to prepare and consolidate for billing cycles. And you are not the only one, since Excel is one of the most popular and widely used tools Microsoft has to offer. It’s a quick, reliable, and efficient way to fill the gaps between different systems, much needed, especially when billing services and data come from different source systems. But it is also a key signal that your systems no longer keep up with your billing needs. Let us explain why. 

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