Billing Really Is Part Of Your Customer Process
Over the past 10 years, the CX landscape has changed dramatically. Where older CRM systems handed over to ERP when the client signed the deal, we now look much broader to the whole lifecycle of the client.
Funnily enough, billing sits firmly on the ERP side, under the responsibility of the CFO. How feasible is this in 2021?
In this blog, we will argue that your client thinks that billing is part of the journey, and what opportunities this brings for you and your customers.