Mervi Vikki-Aaltonen

Lead Consultant of Service Digitalization. Mervi blogs about the pain points she encounters with our customers and solutions to the pains when building new service opportunities and developing the efficiency of service pricing and billing.

Recent Posts

2 min read

Lovable Invoices

By Mervi Vikki-Aaltonen on Feb 13, 2020 1:00:00 PM

It is no news that you should never ignore the importance of customer satisfaction. The news is that invoices can be so lovable that you can surpass your customer expectations.

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3 min read

10 Reasons You Should Invest in Flexible Pricing and Billing

By Mervi Vikki-Aaltonen on Apr 4, 2019 12:42:43 PM

Customer demands change and market evolves. Service businesses are gaining new grounds, but also competition grows strong.

All service businesses should consider: Are we offering our customers the services they desire? Do we satisfy changing customer needs fast enough with new service offerings? Is our pricing model competitive and optimal? Is our billing process up to par? 

If not, it is never too early to start automation.

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10 min read

The Problem with Billing Automation is Data Quality - How to Fix It? [Get your free guide]

By Mervi Vikki-Aaltonen on Feb 6, 2019 11:36:00 AM

When and Why to Automate Billing Process? 

We all know that process automation requires data. Service Billing Automation is also based on data.

For example customer data, service configuration data, pricing data, service status data and transaction data are all drivers for the right billing outcome.

Data quality is many times a question mark in organizations and a (bad) reason to postpone automation of the billing process.

Except for online sales, billing is often the last step in the customer process. Traditionally it was okay to fix billing semi-manually in a back office function. This often requires a lot of actions and manual labor. As a result, also revenue leakage and errors are common.

At the same time, marketing, sales and service delivery processes are running in world-class solutions. So, how can you improve the data quality so that also billing can run world-class?

Get your free step-by-step guide for automated billing

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1 min read

Good Sign - Certified ServiceNow App

By Mervi Vikki-Aaltonen on Oct 18, 2016 10:56:10 AM

We are glad to inform that Good Sign is now a certified app/interface for ServiceNow!


Say Good Bye to MS Excel Spreadsheets for gathering service billing data and pricing it according to each service contract. From manual complexity into automated flexibility!

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2 min read

Improved Profitability with Billing Automation?

By Mervi Vikki-Aaltonen on Jan 20, 2016 10:19:00 AM

Profitability in IoT Requires Intelligence

To improve profitability you need to run your existing business more efficiently or choose to create better pricing or business models - or do both. Billing as a function is closely related to and indeed inherent in both courses of action. Therefore, it's worth discussing what the benefits of automating billing are to companies - especially in the service sector. Especially in Internet of things. Can You really improve profitability utilising intelligent automation?

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3 min read

Higher Revenues with Billing Automation

By Mervi Vikki-Aaltonen on Jan 14, 2016 7:00:00 AM

Automating Billing Data Improves Business

Is it possible to get 10% higher revenues just by automating existing billing? Can you enable data transparency and create the opportunity to launch new pricing models and services fast to market?

I once again respond with a resounding - YES! Billing automation is an important part of the modernisation of business models in Internet of Things and Services. So what's keeping companies from improving their profitability?

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