It is no news that you should never ignore the importance of customer satisfaction. The news is that invoices can be so lovable that you can surpass your customer expectations.
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Customer demands change and market evolves. Service businesses are gaining new grounds, but also competition grows strong.
All service businesses should consider: Are we offering our customers the services they desire? Do we satisfy changing customer needs fast enough with new service offerings? Is our pricing model competitive and optimal? Is our billing process up to par?
If not, it is never too early to start automation.
10 min read
When and Why to Automate Billing Process?
We all know that process automation requires data. Service Billing Automation is also based on data.
For example customer data, service configuration data, pricing data, service status data and transaction data are all drivers for the right billing outcome.
Data quality is many times a question mark in organizations and a (bad) reason to postpone automation of the billing process.
Except for online sales, billing is often the last step in the customer process. Traditionally it was okay to fix billing semi-manually in a back office function. This often requires a lot of actions and manual labor. As a result, also revenue leakage and errors are common.
At the same time, marketing, sales and service delivery processes are running in world-class solutions. So, how can you improve the data quality so that also billing can run world-class?
1 min read
We are glad to inform that Good Sign is now a certified app/interface for ServiceNow!
Say Good Bye to MS Excel Spreadsheets for gathering service billing data and pricing it according to each service contract. From manual complexity into automated flexibility!
2 min read
Profitability in IoT Requires Intelligence
To improve profitability you need to run your existing business more efficiently or choose to create better pricing or business models - or do both. Billing as a function is closely related to and indeed inherent in both courses of action. Therefore, it's worth discussing what the benefits of automating billing are to companies - especially in the service sector. Especially in Internet of things. Can You really improve profitability utilising intelligent automation?
3 min read
Automating Billing Data Improves Business
Is it possible to get 10% higher revenues just by automating existing billing? Can you enable data transparency and create the opportunity to launch new pricing models and services fast to market?
I once again respond with a resounding - YES! Billing automation is an important part of the modernisation of business models in Internet of Things and Services. So what's keeping companies from improving their profitability?