Mervi Vikki-Aaltonen

Lead Consultant of Service Digitalization. Mervi blogs about the pain points she encounters with our customers and solutions to the pains when building new service opportunities and developing the efficiency of service pricing and billing.

2 min read

Improve Efficiency and Customer Satisfaction with Billing Automation

Eliminate 90% of Manual Labor? Yes. Is it possible to eliminate 90% of manual work in billing? And what’s more – can you simultaneously decrease invoice reclamations by 90%? Yes. As a multitude of studies have shown, companies are using office tools...

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3 min read

What Do You Need To Get To A New Level In Service Pricing?

Do You First Have To Clean Up All Existing Data And Design New Processes To Reach The Next Level? You have to learn to walk before you can run. You...

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News: Taija Engman, Good Sign CEO, On Main Stage FallUp 2015

Helping Fuel New Growth With New Businesses Finland needs new growth companies. That’s why FallUp, created by the Aalto Entrepreneurship Society, is...

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4 min read

How to Redesign Your Services & Pricing. The 5 key Elements.

DIGITALIZATION - READY FOR A FUNDAMENTAL SHIFT? After working for a long time in IT in different organisations, I have seen how the transformation...

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2 min read

Is Excel, the world's most commonly used billing tool, the best?

Do you regularly spend last couple of days of every month diligently collecting data and preparing billing materials in Microsoft Excel spreadsheets?...

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3 min read

You don't need to harmonize everything to improve service management efficiency

Would you like to improve organizational efficiency, lean processes or develop new services or business models, but feel trapped in data, tools and...

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