Petri Takala

Petri is the Vice President of Sales and Marketing. He also leads Good Sign’s solution evolution for selected industries. Petri is an experienced business leader with a strong background in business management systems within several industries.

Recent Posts

2 min read

Service Billing Done Manually Hurts Customer Satisfaction

By Petri Takala on May 19, 2020 2:15:00 PM

Billing Automation Ensures the Quality of Invoicing

When any billing department collects information about service usage and manually assures correct rates and prices, there will be revenue leaks and errors. When pricing and billing of services are done manually, customer complaints cannot be avoided.

In this blog, I will discuss billing execution in the recurring revenue business model: Manual steps in billing versus automation. I will also highlight why billing automation is the only way to ensure the quality of invoicing and thus improve customer satisfaction.

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3 min read

Why Integrated Financial Automation is the Next Level in Service Management?

By Petri Takala on Aug 14, 2018 6:58:00 AM

Service Businesses Deserve Financial Automation

Companies recognize the importance of service quality and the significance of the processes behind it. These are key elements from both the customer’s and from the internal point of view.

Also, it's essential to analyze costs, budget and set prices properly. Actually, a good pricing strategy complemented with ability to close deals using also customized pricing elements is an essential source of customer satisfaction.  

Service Management systems are here today to support the service processes. The Next level of Service Management is Integrated Financial Automation.



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2 min read

How to Efficiently Monetize Your ServiceNow Items?

By Petri Takala on Feb 8, 2018 11:36:27 AM

Certified ServiceNow integration for pricing, billing and monetization

Service Transformation Calls for New Business Systems

Since its birth in 2004 ServiceNow has pioneered its way to position as leading IT Service Management (ITSM) software. And beyond!

ServiceNow is not limited to IT Services but is implemented in many other industries with increasing frequency.

We are living in an era of services transformation and growth - “Servitization”. Service management tools now easily take their place among the essential operational business systems

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3 min read

Recurring Revenue – Easy or Difficult?

By Petri Takala on Nov 28, 2017 7:39:00 AM

From Products to Smooth Services

The World Economic Forum has anticipated that all products will have become services by year 2030. This is quite a bold statement but as you look around we are heading towards outcome economy at an increasing speed.

Take a look at for example traffic and transportation industry, which is facing biggest changes in the last 100 years. The strongest drivers are clearly visible: 

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4 min read

How to Thrive in Digitalizing Services: Three Questions to Ask.

By Petri Takala on May 17, 2017 7:50:00 AM

Digitalization and new business models force most companies to think of the drivers for future success.

New business models require new thinking - and also new tools.

We have summarized three questions all companies should consider to thrive in this digital era.

Perhaps surprisingly - one of these important questions is tied to understanding the operational role and value of a customer contract.

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1 min read

Fortum HorsePower Grows Customer Oriented Circular Economy Services

By Petri Takala on May 5, 2017 11:59:00 AM

End-to-End Digitalization and Monetization for Subscription Services and Logistics Operations

Good Sign’s service business platform offers Fortum HorsePower end-to-end digitalization of both the service transactions and the financial transactions.

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