Improve Efficiency and Customer Satisfaction with Billing Automation

Eliminate 90% of Manual Labor? Yes. 

Is it possible to eliminate 90% of manual work in billing? And what’s more – can you simultaneously decrease invoice reclamations by 90%? Yes.

As a multitude of studies have shown, companies are using office tools to manage a large majority of their process work. Office tools and documents like MS Excel are fine to some extent, but lack of data transparency coupled with manual tasking limits process efficiency as volumes become higher. This is also the case with billing processes.

Manual work? Where's the Spinning Jenny?

What Are Your Key People Working On?

Consider the weaknesses of manual labor. Billing data needs to be collected from numerous sources and manually managed calculations are mistake prone. Data accuracy and errors due to manual processes cause extra work when invoices need to be credited. It all results in extra work and negative feelings on both sides, with your customer and within your organisation. 

Often enough, the people who have to spend extra time every month going through billing spreadsheets and other invoicing data could very well use their time much more effectively. They usually have other roles and according to statistics many also work in the customer interface. For the company it would be more beneficial if these people could use their efforts in development or in service delivery satisfying their customers.

Even a slight decrease in manual work in billing can have a radical impact on an organization. For managers it’s a tough call because many times individual toil remains behind the scenes and it is not necessarily easy to measure.

The Right Billing Automation Sofware? Proven Benefits.

Automation in billling? What are the really tangible, measurable benefits ? Exactly the question that needs to be asked. If you're looking into service automation (and billing automation) software demand factual answers from the provider! At Good Sign Solutions, a business software company focusing on digitalizing service intensive businesses & business ecosystems, we've seen what is possible and how fast results can be expected. 

Reductions in manual work can be partly hidden, but still they manage to surface. Reclamations, for example, are easy to measure. Set up right and with a good, intelligent automation software in place, It may be fairly easy to achieve a 90% reduction in processed credit notes and up to 90 % reduction in manual efforts. Processing time is also reduced dramatically. 

As a general rule: Billing automation enables much quicker billing and increases customer satisfaction across the board. Furthermore, who doesn’t value an organization more capable of concentrating on core competence?

Automate Your Billing to Improve Value to Customer

Many companies hope to improve their invoice verification processing, and there’s a growing demand to provide billing with more detailed information, customized to specific reference data. This will increase a customer's process efficiency and customer satisfaction.

Create New Services in IoT

The trend towards automating manual processes in receiving billing data is very real and provides new opportunities: Maybe you could even provide this to your customers as a separate, billable service in your service catalog?

No matter how far you decide to go to transform your service business, billing automation done right will go a long way in improving the service you deliver to customers – that’s more smiles on everyone’s faces and potential new revenue in your pocket.