2 min read

Why Customers Think Billing Should Be Part Of the Revops Strategy

By Marc Wullings on Jun 22, 2021 9:35:39 AM

Billing Really Is Part Of Your Customer Process


Over the past 10 years, the CX landscape has changed dramatically. Where older CRM systems handed over to ERP when the client signed the deal, we now look much broader to the whole lifecycle of the client.

Funnily enough, billing sits firmly on the ERP side, under the responsibility of the CFO. How feasible is this in 2021?

In this blog, we will argue that your client thinks that billing is part of the journey, and what opportunities this brings for you and your customers. 

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3 min read

What Should a Billing System Look Like from an IT Perspective

By Petri Takala on Jun 15, 2021 8:45:00 AM

Billing Needs Flexibility, Bridging ERP And CRM

We recently had a great conversation with Igor Stenmark, the billing expert at MGI Research, and discussed the role of billing in a modern ICT environment. One thing became immediately clear: billing solutions nowadays need to be agile to adapt quickly to business changes, and therefore deserve their place in the ICT infrastructure. Read about Igor’s reasoning below.

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2 min read

Optimize Business Decisions Using Your Billing Data

By Marc Wullings on Jun 2, 2021 12:15:00 PM

Data-driven decision-making has been the holy grail since the inception of business analytics. Many years and management books later, the old phrasing “garbage in, garbage out” still seems as valid as on day one. So where do you find relevant data? In this blog we argue you are sitting on it: use your billing data for decision making.

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