Scalability is a common factor to fast growing and profitable service businesses. It is not only about the ability to manage changes in volume. It also calls for capabilities to quickly respond to market changes with service content and pricing flexibility. And it is also about lowering unit costs when volumes grow. In my blog post Why Scalability Matters in Service business I talked about scalability and what it means. This time I will share some best practises you should consider when moving towards automated monetization.
4 min read
2 min read
Technopolis implemented Good Sign solution to its Service Ecosystem with Flexible Pricing, Customer Onboarding and Billing for the internationally growing UMA Workspace services.
3 min read
I just recently represented Good Sign Solutions at European Monetize 11 event in Amsterdam. The event concentrated in modern monetization capabilities, which are needed when organizations are adopting new business models and growing services.
I will share three of the event highlights like a practical list of 13 symptoms that indicate the need of fixing pricing, billing and monetization
4 min read
In this article we are focusing the mass customization, from a theoretical point of view and also how it is done with Good Sign service solutions. In the nutshell we are defining the process about: "What do I need to be effective in mass customized business?".
Effective mass customization is based on understanding customer needs for mass customization, and implementing mass customized services properly. [Nikolaus Franke & Frank T. Piller: 2002]
Shall we take a look at the mass customizing theory and how mass customization is applied in physical products and in services?
4 min read
Good ERP system is an essential tool to support product sales, manufacturing, warehousing, delivery and billing.
However, the ERP mode of operation ‘A Leads to B’, does not support scalable transformation to recurring revenue business models. Specifically, the kind of services requiring advanced variable usage-based pricing are difficult for ERP systems.
Have you ever wondered why this is?
5 min read
Are You Missing Bandwagon of Customizable Services?
At this day and age, customers are expecting a customized service - not a choice of a least ill-fitted service package.