2 min read

How Billing Can Be A Showstopper In Your Time To Market

By Petri Takala on Oct 5, 2021 10:33:46 AM

New Models, New Pricing, New Billing?

Todays’ innovation pace is faster than ever before in history. That is reflected in the record time time-to-market cycles for products and services all around the world. On top of this, we have recently seen a pricing revolution following the as-a-service, pay-per-use and, subscription economy.



How do you keep up with your competitor from an operations point of view as a finance executive? In this blog, we discuss an unexpected bottleneck in your rollout: the billing system.

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2 min read

Agile Billing As A Key Orchestrator For Servitization

By Petri Takala on Sep 29, 2021 1:00:00 PM

The Servitization Business Promise

Servitization has been around for years but has recently really started to get traction. The reasons are clear. For example, in many manufacturing companies, the profitability of services is estimated at 2-5 times higher than products, and analysts say that 75% of the companies expect that servitization will dominate their business in the future. However, only 30% of the companies have an active servitization strategy (*).

In this blog, we look at the threshold to full servitization from a billing perspective. 

 

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2 min read

Tackle Your ERP Billing Issues Without Using a Band-Aid

By Taija Engman on Jun 30, 2021 10:00:00 AM

Yes, you want recurring billing, but your ERP and legacy systems do not provide the pricing and rating flexibility to cater for subscriptions and pay-per-use and to deliver that type of invoicing.

We hear this a lot from our clients. So, what was their solution? Often, they had ventured the slippery path of a quick workaround (or two or three): An excel sheet to consolidate data to recalculate the correct pricing. Some RPA to speed up the process. Some manual work. How feasible is it moving forward?

In this blog, we will argue that the cost of a quick band-aid to a deep-rooted problem will be higher than solving it with a real, fundamental solution.

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2 min read

Why Customers Think Billing Should Be Part Of the Revops Strategy

By Marc Wullings on Jun 22, 2021 9:35:39 AM

Billing Really Is Part Of Your Customer Process


Over the past 10 years, the CX landscape has changed dramatically. Where older CRM systems handed over to ERP when the client signed the deal, we now look much broader to the whole lifecycle of the client.

Funnily enough, billing sits firmly on the ERP side, under the responsibility of the CFO. How feasible is this in 2021?

In this blog, we will argue that your client thinks that billing is part of the journey, and what opportunities this brings for you and your customers. 

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3 min read

What Should a Billing System Look Like from an IT Perspective

By Petri Takala on Jun 15, 2021 8:45:00 AM

Billing Needs Flexibility, Bridging ERP And CRM

We recently had a great conversation with Igor Stenmark, the billing expert at MGI Research, and discussed the role of billing in a modern ICT environment. One thing became immediately clear: billing solutions nowadays need to be agile to adapt quickly to business changes, and therefore deserve their place in the ICT infrastructure. Read about Igor’s reasoning below.

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4 min read

Here Is Why Your Clients Keep Complaining About Invoices

By Petri Takala on Feb 5, 2021 9:00:00 AM

For your Largest clients, your bill is the mirror of your standards

Talk to your clients, and they will all agree, their satisfaction with your products or services is directly related to your pricing. But it is not just your price-quality ratio. It is also your price as presented by the invoices you send. Invoice verification is a moment of truth in the client relationship. Clients don’t just want a fair price. They also demand transparency of the invoice and the use of the services leading to the invoice.

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