3 min read

What Is So Special About Managed Service Providers’ Billing

By Petri Takala on Sep 17, 2021 8:45:00 AM

Since MIT offered the first Managed Service Provider (MSP) functions in the ’60s, the industry has grown and evolved tremendously both in revenue and in the offering. Today, the MSP business represents a 242,9 billion dollar market and it is expected to grow to 354,8 billion by 2026 (1).

What makes MSP billing special, and how can you, as an MSP, capitalize on the growth with the right billing? We cover these topics in this blog.

Continue Reading
2 min read

Tackle Your ERP Billing Issues Without Using a Band-Aid

By Taija Engman on Jun 30, 2021 10:00:00 AM

Yes, you want recurring billing, but your ERP and legacy systems do not provide the pricing and rating flexibility to cater for subscriptions and pay-per-use and to deliver that type of invoicing.

We hear this a lot from our clients. So, what was their solution? Often, they had ventured the slippery path of a quick workaround (or two or three): An excel sheet to consolidate data to recalculate the correct pricing. Some RPA to speed up the process. Some manual work. How feasible is it moving forward?

In this blog, we will argue that the cost of a quick band-aid to a deep-rooted problem will be higher than solving it with a real, fundamental solution.

Continue Reading
2 min read

Why Customers Think Billing Should Be Part Of the Revops Strategy

By Marc Wullings on Jun 22, 2021 9:35:39 AM

Billing Really Is Part Of Your Customer Process


Over the past 10 years, the CX landscape has changed dramatically. Where older CRM systems handed over to ERP when the client signed the deal, we now look much broader to the whole lifecycle of the client.

Funnily enough, billing sits firmly on the ERP side, under the responsibility of the CFO. How feasible is this in 2021?

In this blog, we will argue that your client thinks that billing is part of the journey, and what opportunities this brings for you and your customers. 

Continue Reading
3 min read

What Should a Billing System Look Like from an IT Perspective

By Petri Takala on Jun 15, 2021 8:45:00 AM

Billing Needs Flexibility, Bridging ERP And CRM

We recently had a great conversation with Igor Stenmark, the billing expert at MGI Research, and discussed the role of billing in a modern ICT environment. One thing became immediately clear: billing solutions nowadays need to be agile to adapt quickly to business changes, and therefore deserve their place in the ICT infrastructure. Read about Igor’s reasoning below.

Continue Reading

Featured