2 min read

How Billing Automation Enables Single Source of Truth

By Taija Engman on Mar 4, 2016 9:00:15 AM

Single Source of Truth for Billing Brings Peace of Mind for the Service Provider And the Customer

I wish to share some great practical learnings from a day in the life of a service provider.

When we first engaged in a discussion with a prominent service provider, their team had really nailed it describing the challenges of their billing process and the expected benefits after implementing intelligent billing automation. Let me recap their profound problem description and reasoning into 3 top steps: 

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4 min read

How To Really Help Service Management

By Taija Engman on Jan 21, 2015 9:24:00 AM

Successful Software Product Design, Anyone?

As developers we all know the drill. A simple and clear user interface with self-explanatory icons and buttons is the ultimate goal when creating a software product. In reality, however, the goal is quite often very hard to reach, as the software itself and the tasks it accomplishes are complex. For example, preparing invoices and combining products and services into packages can require some guidance for end users, at least for first-time users. 

How can a developer try to ensure success in software design? How can professionals help service management?

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3 min read

Is More Efficient and Effective Service Management Possible Today?

By Taija Engman on Sep 11, 2014 3:33:33 PM

Move from tasks-to-do to tasks-done

We all know it. IT services have been in the forefront of service management with concepts such as ITIL and SIAM, as well as ITSM software suites.

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