Technopolis implemented Good Sign for the internationally growing UMA Workspace services.
Risto Kivisilta, CIO, Technopolis:
"Now we have an agile and comprehensive solution with digitalized processes, including the way we serve our customers."
Good Sign Software automates customer onboarding, service catalogue, pricing, and charging of UMA workspace services at Technopolis.
Technopolis UMA Workspace is a modern and flexible coworking space for companies of all sizes offering flexible working and meeting room facilities and services to their clients.
Customers are in the core for Technopolis. New coworking concept needed a modern and flexible business system to enable smooth offering, pricing, onboarding and billing of services. Additionally, advanced flexibility was required to support the future developments and make it faster to launch new services and pricing.
Tommy Kankkonen and Risto Kivisilta from Technopolis talk about how Good Sign helped them to automate pricing, onboarding and billing of UMA Workspace services.
Technopolis provides efficient and flexible offices, coworking spaces and everything that goes with them.
Their services run from designing the workspace to reception, meeting solutions, restaurants and cleaning. Technopolis is obsessed with customer satisfaction and value creation.
There are 17 campuses hosting 1,600 companies with 50,000 employees in six countries within the Nordic and Baltic Sea region.
Technopolis’s strategy is to grow services share of net sales to above 20% on all campuses – with increasing profitability. This means both more services and new kind of service concepts.
Technopolis Plc (TPS1V) is listed on Nasdaq Helsinki.
For more information: Technopolis
Technopolis needed a modern business system support for providing services to their customers.
The solution needed to
The deployment schedule was tight. The offering and pricing as well as business and system architecture were still evolving during the project, while the solution had to be up and running in just four months when a new coworking space in Stockholm was opening.
Technopolis renewed its business system architecture for UMA Workspace services in a four month MVP project with several partners. Good Sign and the other suppliers, worked in unison and delivered in time.
Good Sign Solution in core of Technopolis' service delivery:
Speed of customer onboarding was reduced from days to minutes and manual work from hours to zero minutes.
Director of Development