Service delivery and billing integrated

Challenge

complex and broad service offering

The increased complexity and extended service offering challenged Enfo's way of working in pricing and billing: 

• Challenges with charging complex and bundled service products
• Hundreds of contracts made over the years most with customer-specific prices
• Challenging to response customers’ demand for consolidating and splitting invoices according to each customer’s requirements
• Too labor-intensive billing data collection process
• Too slow invoicing process
• No financial visibility

Solution

Pricing, billing, and monetization automated

With Good Sign’s solution, it is possible to have full support for customer-specific contract terms and multidimensional contract structures. 

Good Sign reads data from Enfo’s operational tools, service source systems and ITSM tool. Usage-data is mediated, consolidated and validated according to predefined rules and alerts. Automated pricing and billing rules drive chargebacks and billing for Enfo’s customer contracts. Invoices are consolidated and split according to each customer’s requirements, delivered to customers and booking data is transferred to the financial system.

• Increased revenue from being able to end revenue leakage and seize opportunities for additional revenues.
• Improved cash flow from increased revenues, speed and quality as well as profit improvement.
• Competitive advantage from flexible usage-based pricing and being able to offer customized services cost-efficiently.
• Data quality - no double records. Transparency from contract and service transactions to billing data and financial transactions.
• Savings in process costs and maintenance, removing manual work and idle costs.
• Enhanced risk management and compliance, and improved internal data integrity.