jarvileasing leasing process automated

 

Leasing life cycle management

Leasing process automated from quotation to billing.

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Category: Case Study
Industry: Finance
Solution: Leasing Contract Lifecycle Management Automated
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”Now sales can dedicate their time to serving new customers without getting stuck with the disorganized paperwork and follow-up. Now we can also build a truly digital ecosystem connecting customers with our services, vehicle supplier, workshops and all other partners.”

Petri Järvi

Founder, Järvileasing

 

company growth supportED BY End-to-end automation 

Good Sign provided Järvileasing with a complete solution for leasing asset management. It covers quotations, contract life cycle management, billing automation for fixed and variable contract elements and customer portal. Automation supports Järvileasing's rapid growth and has helped them gain a significant position in a market just within three years.

Leasing asset management streamlined

The digital process from quotation to billing.

CASH FLOW IMPROVED

Cash flow improved through automation and accurate just-in-time invoicing.

MANUAL WORK reduced

Contract life cycle status with one view. Automation frees time from administration to customer service

 

about Järvileasing

Järvileasing is a young, fast-growing car leasing company with an expected turnover of 50 million euros year 2019. Järvileasing combines local sales and active customer service with benefits of digital processes and automation.

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Challenge

MANUAL WORK PREVENTED GROWTH

For modern car leasing, the key to success is the ability to combine excellent digital customer service with efficient automated internal operations.

As a startup Järvileasing soon realized that they needed a flexible system to relieve the staff from the administrative workload caused by rapid expansion. By multiplying the leasing base quarterly for the first year and beyond, they found themselves in an unfavorable situation where a significant part of the resources had to be directed to double-checking the contract data, looking for the attachments, handling the delivery dates, and keeping track of the services and maintenance schedules.

Additionally, while having the hands tied in managing the complex contracts and stacks of documents the invoicing could be delayed up to a month. By not being able to bill the customers in a timely matter, Järvileasing had to bind excess capital to finance the customers' contracts.

To support growth Järvileasing decided some guidelines for the operations:

  • automation should be implemented as far as possible,
  • Järvileasing should offer modern digital services for customers,
  • the base for growth is ecosystems thinking and ability to add value for all players within the network,
  • support for flexible pricing and new business models.

SOLUTION

leasing process automated from quotation to billing

Good Sign’s digital services platform acts as a "digital era ERP” for Järvileasing but with full end-to-end automation and flexibility.

Good Sign is the master for customer contracts and data and handles the customer life cycle all the way from composing an offer to detailing a contract through to automated billing – with notifications and customer portals to increase  customer communication.

The key is Good Sign’s rule-engine which is able to use contract data for timely automation decreasing lead time and avoiding errors caused by manual work.

 

case_jarvileasing_2

 

BENEFITS

Lead Time DECREASED and Errors AVOIDED 

With Good Sign Solution, Järvileasing created a good base for growth and got:
  • tools to enable easy creation of even complex leasing offers and contracts,
  • digital contracts mastering service delivery and customer service,
  • timely and automatic invoicing based on the leasing contracts
  • actions and alarms based on the digital contract terms,
  • role-based customer user interface with an ability to offer many value-added services,
  • portal and API for partner communication and distributed service process management.

All these together mean quality service experience and fast processes for customers, back office with minimal manual labor, and a 15-20 days cash flow improvement. But this is only the start. Next step will be increasing efficiency within the whole ecosystem including customers and partners by automating distributed processes.

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