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Brochures

Check out the brochures to see a quick overview of industry-specific solutions.

How To Get Started With Billing Automation

See how to automate billing data correctly and avoid the pains of manual data collecting and reconciling. Download our free Quick Guide.

 

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A Quick Guide to Recurring Revenue Business Models

Recurring fees may be based on a fixed-fee model, pay-per-use or pay-per-outcome – and often also some combination of these. How to get the most out of them?

 

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Good Sign for Microsoft Dynamics

Good Sign complements Microsoft Dynamics 365 ERP and CRM. It is available as SaaS in Azure.

It gives you the freedom to manage customer contracts and a fully automated order-to-cash process.

 

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How To Manage Customer Contracts In Recurring Revenue Business

Do you run a recurring revenue business in B2B and have many different customer contracts? Do you offer a variety of services to each customer with a single contract or with multiple contracts? Do you offer your customers a mixture of vintage services and new services? Download a brochure and see how you can manage it with Good Sign!

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Good Sign for IT Service Providers

ICT Industry has been a forerunner in changing its business model from selling assets towards full-service solutions including usage-based billing. Communication service providers have introduced and mastered volume subscription business.

 

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Good Sign for Service Ecosystems

The transformation from product-selling to data-driven services and service ecosystems is creating new challenges for companies. Even already established service businesses need to transform from point-to-point operations towards connected services and eventually into service ecosystems.

 

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Good Sign for Industrial Service Providers

Industrial Service providers are rapidly changing business models from selling assets towards full-service solutions including usage-based billing. Customers are becoming receptive to pay per use and per capacity billing solutions. 

 

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Infographics

What are the trends in the servitizing world? Check out our Infographics to keep up with the tide.

Intelligent Automation Extends Business Capability

Enable fast expansion and keep cost structure in control with efficient automation when entering to new product categories and markets. Minimize risks with good compliance and control.

 

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From Products to Services

The customer experience will be more important for the customers than the product or service itself. Investments in product-based development will decrease by 37% this decade. Download the infographics: "Decade of Servitization", it contains research findings affecting service business.

 

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Benefits of Intelligent Automation

This infographic shows the major business benefits of billing automation. See the infographic to view the ways to achieve better results in modern-day recurring service ecosystems. 

 

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Whitepapers

Why and how should I improve? Don't worry, with these materials you are basically good to go!

The Why and How: Good Sign Billing for ServiceNow

In addition to streamlined service management, the customers also want mass customized contracts and pricing invoiced according to their specific requirements.

 

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Videos and Podcasts

Sometimes reading intense materials is too time-consuming. That's why we have prepared a solid selection of videos and podcasts, just for you.

 

The Top 5 Pain Points in Billing in Recurring Revenue Businesses

Are you in the subscription business or do you sell other types of services on a pay-per-use basis? Or are you now looking for opportunities; what as-a-service business model could provide for your company? We have identified the top 5 most common pain points in recurring revenue businesses. Watch the video!

Read a blog post about the pain points

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Fully Transparent Billing Process at OpusCapita

Watch a video where Taru Puntari from OpusCapita discusses automating the pricing and billing of contract-based products related to source-to-pay, cash management, and invoice receiving processes. 

Read a blog post about OpusCapita's solution

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The City Of Lahti Enables Personal Carbon Trading

The Finnish city of Lahti, European Green Capital in 2021, has a goal to be a carbon-neutral city by 2025. Watch the video on how new modern services can be enabled by a flexible billing platform. 

Read more about Lahti's solution

 

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Full Transparency for a CFO into Customer Contracts


Take a look at a panel discussion recording about how to transform a company with legacy contracts into an “as-a-service” business. How to transform an established company into a scalable “as-a-service” business? How to gain financial visibility into customer contracts? Video length 20 minutes.

PANELISTS: Andrew Dailey, Managing Director of MGI Research, Heikki Hirvensalo, a Senior Consultant from Good Sign, and Paul Vemer, Director and Founder of PossibilIT BV (Part of 4NG)

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The 5 Pain Points in Service Billing Video Blog

Taija Engman, CEO, and Co-Founder of Good Sign talks about service billing in a video blog series of 6 episodes, filmed at her family cottage at lakeside in Finland. 

This first session is about the five most common pain points in the recurring revenue business model. 

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Revenue Leakage Eats Growth and Profits Video Blog

Taija Engman, CEO of Good Sign accompanied by Bea, the dog, continues her lakeside video blogging about the 5 most common pain points in service billing. This second video is about Revenue Leakage, which is a huge challenge in many companies in the recurring revenue business. Click the video to watch.

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Too Much Manual Work In Service Billing Video Blog

Taija Engman, with her dog Bea, talks about how manual processes in pricing and billing cause delays and errors.

When any service content, change, and price-related aspects of a contract are left to manual administration, it easily means costs, delays, errors, revenue leakage, and more customer complaints. 

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Slow Time To Market Video Blog

This pain point is one of the top five in recurring revenue monetization. Launching new business initiatives can be extremely hard and time-consuming because the existing processes and billing systems do not support the fast implementation of new offerings. Also within the existing offering, it may require too much effort just to change pricing in the current systems.

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Billing Problems Hurt Customer Satisfaction Video Blog

One of the key pain points of businesses with recurring revenue is that billing problems hurt customer satisfaction.

I am here at my favorite place with Bea, the dog, and will talk about how billing can make a huge difference to customer satisfaction.

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Challenges In Transparency and Compliance Video Blog

Taija has discussed the common pain points in recurring revenue monetization in a video blog series.

This time she talks about the challenges in providing a single source of truth for the services billed. Transparent truth for the customers. Transparent truth for the IFRS and GAAP compliance.

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Agile Billing Podcast

How to get started with agile billing? What should you know and how to prepare for developing your recurring revenue billing?

In MGI Research’s 30-minute podcast Igor Stenmark, Managing Director at MGI Research and Taija Engman, CEO of Good Sign, discuss Agile billing.

Listen

Taija Engman's Interview at Monetize 13 Event

Taija Engman was interviewed at Monetize 13 Event in March 2020. She discusses Pricing, Billing, and Monetization.

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CEO of Good Sign, Taija Engman at MGI Research's Monetize 11 Event

Taija Engman, Founder, and CEO of Good Sign at Monetize 11 event, Amsterdam in February 2019. She talks about how service businesses can automate pricing, billing, and monetization.

 

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Customers in the spotlight

Good Sign customers in the spotlight.  Automate pricing, billing, and monetization, assuring no lost revenue unlike mere ERP suites or plain subscription billing systems.

 

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Customer Case Com4

Com4 uses Good Sign Software for end-to-end automation from pricing and provisioning to billing and customer self-service. 

 

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Customer Case Enfo

Enfo needed an intelligent automation solution for flexible pricing and billing data processing to deliver outstanding IT services for its’ customers. In modern business, digitalized operations can be a game-changer.

 

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Customer Case Fortum HorsePower

Fortum uses Good Sign for end-to-end automation from pricing and service activation to manage logistics process and billing. Since the HorsePower business model differs from Fortum's traditional business, they needed a solution that could help them manage subscription-based and logistics-intensive business model.

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Customer Case Technopolis

Technopolis uses Good Sign to automate customer onboarding, service catalog, pricing, and billing of UMA workspace services. 

 

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Good Sign Billing Application for ServiceNow

In addition to streamlined service management, the customers also want mass customized contracts and pricing invoiced according to their specific requirements.

 

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The Internet of Things & Services Podcast Series #2: Thomas Hedenborg

Find out about the potential delivered by digitalization in the industrial business. New era conducts new methodology and the conventional boundaries must be crossed. 

 

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The Internet of Things & Services Podcast Series #1: Red Herring Global 100 Awards Insights

Insights and key takeaways by Franz Reuchlein, VP Sales of Good Sign. Listen to the Good Sign Special podcast from Los Angeles Red Herring Global Top 100 event.

 

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FIIF - End-to-End Digitalization

The conference was held on September 2016. Janne Kivilaakso from Good Sign sharing his views of End-to-End Business Digitalization and how companies can create a competitive advantage in the era of service ecosystems.

 

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Nokia Open Innovation Challenge 2015

Good Sign Solutions is one of the Winners of Nokia Open Innovation Challenge 2015. See CEO Taija Engman's presentation about business automation software at Nokia headquarters.

 

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Webinars

Ever wanted to get analyst insights on the latest trends in agile billing and best practices when transforming your business model to recurring revenue? Now you can!

With MGI Research, we offer you an insightful series of three on-demand webinars, where aspects of agile billing, subscription, and recurring revenue business transformation are discussed in compact 15-minute sessions.

Agile Billing Trends and Why it Matters

What is agile billing, and how to adapt to quick changes in the market? Get advice from MGI Research on common symptoms calling for agile billing and what to look for in choosing billing systems. You will also get hands-on tips on different aspects of billing that deserve additional attention.

Speakers: Igor Stenmark, Managing Director and Co-Founder of MGI Research, and Taija Engman, CEO and Co-Founder of Good Sign. The webinar length is 15:16 minutes. 

 

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Service Billing Trends and Players

In service billing, there are upcoming trends such as subscription billing, pay-per-use, and servitization that traditional billing systems typically do not cover.

Speakers: Igor Stenmark, Managing Director and Co-Founder of MGI Research, and Taija Engman, CEO and Co-Founder of Good Sign. The webinar length is 13:42 minutes. 

Register to this on-demand webinar:

 

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It Perspectives to a Billing System

How do you make sure your billing system fits perfectly into your IT architecture and supports your monetization process? 

Speakers: Igor Stenmark, Managing Director and Co-Founder of MGI Research, and Taija Engman, CEO and Co-Founder of Good Sign. The webinar takes only 15 minutes and is hosted by Marc Wullings. 

Register to this on-demand webinar:

 

Join Webinar

 

 

 

Cases and Other material

You have made it to the bottom? We really need to prepare more stuff to satisfy hunger for more. Well, anyway this category holds our 'uncategorized' materials. Maybe there is some fancy easter egg waiting.

Fujitsu's New Level In Billing

Fujitsu's goal was to achieve enhanced service excellence by combining man and machine, utilizing the very best in modern automation technology. With Good Sign's solution, Fujitsu was able to decrease billing lead time by two weeks and eliminate manual mistakes.

 

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ITSMF Conference Presentation

The conference was held in October 2015 on Helsinki, Finland. The presentation includes the common gaps in IT Service Management Automation and shows you how automating the business setup can be managed.

 

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